Business Travel Manager, £40-50k + bonus
Our Client a leading independent business travel company with based in West London are looking for a Business Travel Manager to ensure maximum service levels to their customers, internal departments and suppliers by effectively managing employees and ensuring a consistency of service levels.
Business Travel Manager main tasks & responsibilities;
* Monitor and manage the overall workload for your section/team, ensuring that service levels are met.
* Ensure that employees know what is expected of them in terms of targets, standards, service levels and KPIs and you effectively monitor their performance to ensure compliance.
* Ensure that all agreed processes and products are utilised to the maximum efficiency and then monitored for adherence.
* Provide timely and accurate reporting and analysis, monthly and ad-hoc as requested.
* Ensure that all accounts with an elevated risk level are highlighted to Directors
* Establish and maintain a good level of rapport with key preferred suppliers.
* Deal with employee issues including, but not restricted to – recruitment, appraisals, absence and performance matters and consult with the HR department where necessary.
Business Travel Manager skills & Experience required;
* Extensive Business Travel experience
* Knowledge of Amadeus, Galileo or Sabre
* Excellent customer service
* Supervisory or management experience
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