About the Role
You will be a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region. Working in partnership with your Regional Director, you will coach, mentor and support Home Managers in selected homes, oversee quality metrics, conduct audits, and liaise with the Operational Quality team.
Key Responsibilities
* Provide operational support to care homes across the region.
* Coach and mentor Home Managers to deliver excellent customer service and high quality standards.
* Monitor service quality, analyse metrics, conduct audits and develop improvement plans.
* Collaborate with the Operational Quality team and Home Managers to implement action plans and ensure timely completion.
* Adapt to the varying needs of different care homes.
Qualifications
* Previous experience in a Home Manager or Quality role.
* Strong clinical knowledge base and an active NMC Pin number.
* Experience in conducting internal and external audits and creating action plans.
* Ability to coach and support teams around clinical concerns and data analysis.
Benefits
* Competitive salary with eligibility for 10% Manager Bonus.
* Company car.
* Up to 12% employer pension contribution.
* Health insurance and 7x salary life assurance.
* Job satisfaction: making a difference to residents and families.
* Individual private medical insurance.
* 33 days annual leave (inclusive of statutory bank holidays).
* Comprehensive induction, ongoing training and development.
* Discounted gym membership, free flu vaccine and discounts on dental care.
Equal Opportunities
Bupa is a Level 2 Disability Confident Employer. We encourage applications from people with diverse backgrounds and experience and provide reasonable adjustments during the recruitment process.
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