1. Customer Service Manager
2. Manufacturing & Engineering Sector
About Our Client
Page Group are delighted to be working in partnership with an international manufacturing business within the engineering space, on the appointment of a newly created, Customer Service Manager roleReporting into the UK MD, the role will manage 2 customer service teams, x1 UK & x1 in Europe
Job Description
3. Lead and manage the UK & European Customer Service Administration teams to deliver exceptional service to B2B customers
4. Develop process and procedures across European Customer Service function to ensure best practise is shared and standardise ways of working across both sites
5. Work with MD and other Senior Stakeholders to support business wide objectives through the customer service functions
6. Manage and allocate stock levels to ensure customer demand and needs can be met, working closely with both production and purchasing
7. Own the order management process, ensuring the smooth and timely movement of customer orders in line with pre agreed expectations
8. Ensure export documentation for customer orders is completed in line with compliance and regulatory requirements
The Successful Applicant
9. Experience managing a Customer Service function
10. Experience within a manufacturing / engineering / supply chain background
11. Record of supporting both UK & European Customers
12. Ability to build and implement process and procedures
What's on Offer
Based in Doncaster, the Customer Service Manager will join a leading manufacturing business supporting the Engineering sectorThe role will be 9-5 Monday to Friday on siteSalary of £48,000 - £55,000 plus up to 10% bonus, private medical insurance, free parking, 25 days holiday (plus bank) and a number of other benefits