Join to apply for the Developer Support Specialist role at Global Payments Inc.
Summary of This Role
Provide accurate and timely technical information, advice, and assistance regarding the organization’s product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposals to new solutions to solve technical problems and follow‑up on the status of outstanding issues. Use databases or other computerized systems to maintain up‑to‑date documentation.
What Part Will You Play?
* Continue education of the industry, system, module and product, and use that information to inform the client.
* React to moderately complex client inquiries and conduct research to solve issues within established guidelines. Continue knowledge transfer for resolving client (and multi‑client) issues in accordance with the Issue Resolution Methodology. Clarify impact with clients, validate through internal research, facilitate technical interactions, track issue status, validate corrective actions, and propose communication of the resolution to the client. Assigned as contact with the client to either resolve the client’s issue or propose definition of the client’s problem for subsequent action.
* Participate in calls with technical, account management, vendors and/or the client when necessary, update issue tracking systems, and keep the client informed.
* Analyze and evaluate client‑initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Perform maintenance on accounts. Verify system changes made and ensure the outcome is accurate.
* Build client relationships through accurate and timely communication. Establish credibility through knowledge of systems and product functionality. Understand the client’s business needs and objectives and identify opportunities to promote new products and services.
* Interpret basic technical client issues and project requests. Assist in determining root‑cause analysis and identifying technical changes needed. Translate for internal teams and stakeholders. Advocate for the client within Global Payments while striving to meet the needs of both parties.
* Develop functional requirements and specifications to support client customization or system changes.
What Are We Looking For in This Role?
Minimum Qualifications
* Bachelor’s Degree
* Relevant experience or degree in: Bachelor’s degree or the equivalent of training and experience
* Typically Minimum 2 Years Relevant Experience
* Includes consulting with clients to meet business needs
Preferred Qualifications
* Typically Minimum 4 Years Relevant Experience
* In the credit card industry
What Are Our Desired Skills and Capabilities
* Develop professional expertise, apply company policies and procedures to resolve a variety of issues.
* Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercise judgment within defined procedures and practices to determine appropriate action. Build productive internal/external working relationships.
* Normally receive general instructions on routine work, detailed instructions on new projects or assignments.
* Use experience and good judgment to solve problems.
* Demonstrated effective written and oral communication skills.
* Understand and communicate technical changes in easy‑to‑understand business terms.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Engineering and Information Technology
Industries
* Financial Services and IT Services and IT Consulting
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