Customer AI Implementation Engineer Location: Hybrid Manchester Type: Full-time Salary: Up to £40,000 depending on experience Join us at Focus Group and help shape the future of AI-powered customer experiences. About the Role We’re looking for a bright and enthusiastic Graduate Developer. As a Customer AI Implementation Engineer you will design and deliver tailored customer experience (CX) solutions using our cutting-edge AI tools. This is a hybrid role combining customer-facing consultancy with hands-on technical implementation. You’ll be the bridge between clients, project managers, and product teams—ensuring every solution is optimised, integrated, and ready to deliver real value. What You’ll Do: Build and customise AI-driven solutions for our clients. Translate customer goals into scalable technical designs. Spend ~50% of your time engaging directly with customers—workshops, reviews, and troubleshooting. Develop secure integrations using Python, C++, REST APIs, and supporting technologies. Provide ongoing support and optimisation for existing solutions. Collaborate with sales and product teams to shape future features. What We’re Looking For: Strong Python and C++ skills and experience with REST APIs. Excellent communication—able to explain technical concepts clearly. A proactive, solution-oriented mindset with a passion for delivering customer value. Ability to manage multiple projects and work independently. Bonus Points For: Experience with Conversational AI, NLP, or chatbots. SaaS or CX platform knowledge. Front-end skills (HTML, CSS, JavaScript). Why Join Us? Work with the latest AI-powered CX technologies. Enjoy flexibility and autonomy in a fast-growing SaaS environment. Be part of a collaborative team that values innovation and continuous learning. Ready to make an impact? Apply now and help us redefine customer experience through AI.