You'll lead the charge in resolving reported defects, ensuring clear communication, swift action, and a top-tier customer experience from start to finish.
What You'll Do:
* Deal with complaints in a professional and timely manner in line with companies SLA
* Own customer issues and drive fast, effective resolutions.
* Visit homes, agree scopes of work, and manage defect rectification.
* Track recurring issues and work cross-functionally to prevent them.
* Keep projects within budget and timelines, ensuring customer satisfaction.
* Champion our client's standards and represent our brand with professionalism.
* Plan budgets alongside senior management for future forecasts
What You'll Bring:
* Strong communication, negotiation, and problem-solving skills.
* Confidence managing multiple tasks and adapting to change.
* A customer-first mindset and a drive to get things done.