Quality Manager Telford, Shropshire, UK Full-Time | Permanent About Our Client Our client is a global leader in the manufacture of sustainable aluminium packaging for the food industry. With innovation, quality, and environmental responsibility at the heart of their operations, they are committed to driving positive change across their supply chain and product lifecycle. Role Overview The Quality Manager will have full responsibility for all aspects of company quality systems including BRC certification. They will ensure the products meet both external and internal requirements, including legal compliance and customer expectations. A hands-on role being active in day-to-day operations, problem-solving and continuous improvement. Key Responsibilities Maintenance and updating of all Quality Management systems. Planning, conducting and following up on internal audits ensuring compliance with all relevant departments. Management of customer complaints, including all relevant documentation. Leading and documenting cross functional full root cause analysis and implementing corrective action (CAPA). Tracking and actioning rework, scrap and defects. Analysing and presenting data driven insights to Senior leadership and peers. Management of internal and external non-conformance. Identifying and leading initiatives to enhance customer satisfaction and compliance. Responsibility for quality induction training. Identify and report on key hygiene/quality risks and appropriate corrective action. Attend customer and supplier site meetings as required, this may require some international travel required. Continuous improvements in relation to systems, policies and processes. Management, development and coaching of direct reports. Coaching employees in quality standards whilst promoting quality culture across the business. Qualifications & Experience Previous Quality and Hygiene experience within a managerial role min 3 years FMCG Manufacturing experience BRC Audit proficiency Process/ SOP system design and implementation QMS implementation Root Cause Analysis and corrective action management Benefits 25 days annual leave plus 1 day for birthday Employer pension contribution Cash plan and discount benefit scheme Annual bonus based on performance Apply today with an up-to-date CV.