Requirements
* We’re looking for someone confident, empathetic, and persuasive with strong sales skills
* This role is ideal for someone who loves a good conversation and thrives on building rapport
* Strong communication skills: Clear, engaging and empathetic communicator
* Sales confidence: Ability to overcome objections and close deals with authenticity
* Organisation: Effective time management and attention to detail in tracking conversations
* Creativity: Willingness to test new approaches and share ideas
* Tech comfort: Experience using CRM tools (training provided on Zendesk and Dixa)
What the job involves
* As a Sales Executive operating in the Restarts function, you’ll play a key role in reconnecting with our past customers, and inspiring them to rediscover the delight of Freddie’s Flowers
* This is a customer-facing, relationship-driven role where your goal is to understand each customer’s experience and persuade them to give us another try
* Reconnect with lapsed customers via phone and email
* Build genuine rapport and actively listen to customers’ experiences
* Handle objections positively and persuasively encourage reactivation
* Record sales and customer information accurately in our CRM system
* Resolve past issues and find creative solutions that restore customer confidence
* Follow up with customers post-sale to confirm details and ensure satisfaction
* Work towards and exceed individual and team KPIs, contributing to overall sales performance and business growth
#J-18808-Ljbffr