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Customer Service Manager - Engineering, West Midlands
Client: On Target Recruitment Ltd
Location: West Midlands, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: e6fea7b517ce
Job Views: 7
Posted: 02.06.2025
Expiry Date: 17.07.2025
Job Description:
Reference OTRDW260624B Products Electrical Accessories Customers Electrical Industry Location West Midlands Package £Competitive, Company Bonus, pension, healthcare, life assurance, phone/laptop
The Company:
* UK manufacturer with award-winning products used in the electrical market.
* International distribution network across Europe and USA.
* Stable team with growth potential.
* Established company with industry-leading brands.
* Opportunity to join in a leadership role and help increase sales and customer satisfaction.
The Role:
* Opportunity to join a dynamic manufacturer.
* Managing a team of sales support advisors.
* The team provides quotes to electrical wholesalers and contractors and processes orders.
* Your role will include the day-to-day management of the team, including coaching, appraisals, and disciplinaries.
* Working to improve metrics within the business using process improvement techniques and data analysis.
* £Competitive, Company Bonus, Pension, Healthcare, Life Assurance, Phone/Laptop.
* This should be seen as a great opportunity to become an integral member of the leadership team.
The Ideal Person:
* Strong leadership skills in a customer-focused environment.
* Strong analytical and IT skills – particularly Excel.
* Ideally will have SAP experience, but not essential.
* Great with customers.
* Able to bring enthusiasm and balance.
* Good communication skills.
* Good sense of humor.
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