Customer Service Manager
Salary -Competitive
Hybrid working 1 day from home, Monday to Friday
North Kent
We’re on the hunt for a Customer Service Manager to lead a talented team of 6-8 Customer Service reps for a well-established North Kent security company.
This is a fantastic chance for someone who:
Loves leading and motivating a team, running 1:1s, and delivering training sessions.
Has experience managing budgets and keeping an eye on team performance.
Enjoys producing reports and tracking weekly KPIs to help the team shine.
If you’re a natural leader with a passion for customer service and team development, this could be your next big move!
Duties include:
Encourage the team to take full ownership of customer queries and deliver effective solutions.
Enhance customer loyalty and retention through proactive engagement.
Attend management meetings and contribute to strategic discussions
Oversee recruitment, onboarding, and performance management for the team.
Oversee and manage team budgets to ensure efficient resource allocation.
Prepare weekly and monthly KPI reports, providing analysis and actionable insights.
To be a successful candidate you must have/be:
Previous experience managing customer service teams in an office-based environment.
Strong leader known for fairness, transparency, and driving high performance.
Competent in managing budgets and delivering against KPIs.
Skilled in resolving escalated complaints and preventing recurrence.
This role is being handled by Holly Ensoll, Head of Business Support for Pearson Whiffin Recruitment.
Not quite the right role but still looking?
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
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By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far