Service Desk Manager Nottingham Location: Nottingham, Stapleford Contract: Full-time, permanent Salary: £33,500 We are looking for an organised, customer-focused Service Desk Manager to lead the reception and front-of-house experience at a busy Nottingham dealership. This is an exciting opportunity to ensure every customer enjoys a seamless and professional experience while supporting the Service team. Key Responsibilities: Lead and oversee the front-of-house team to deliver exceptional customer service Manage customer check-in, reception processes, and appointment scheduling Work closely with the Service team to coordinate bookings, handovers, and updates Handle customer enquiries, complaints, and escalations professionally Maintain a clean, organised, and welcoming reception and showroom environment Support administration and service-related tasks to keep operations running smoothly Implement and maintain high standards of customer service throughout the dealership About You: Experience in a customer-facing or front-of-house management role Strong leadership skills and the ability to motivate a small team Excellent communication and interpersonal skills Highly organised, proactive, and solution-driven Comfortable working in a busy, fast-paced environment Automotive experience helpful but not essential Passionate about delivering outstanding customer experiences Whats on Offer: Competitive salary of £33,500 Manufacturer training and development opportunities Employee discounts on vehicles, servicing, and parts Wellbeing and eyecare support Long-service recognition, cycle-to-work scheme, and reward programs A supportive, inclusive, and career-focused workplace If you are an organised, customer-focused professional with strong leadership skills and a passion for excellent service, wed love to hear from you.