* Department: Supply Chain and Operations (Non Driver or Operative Roles)
Job Description
Requirement any 5 from 7 days with the flexibility to work day shift between 9:00 and 17:00 typically Monday to Friday (39 hrs)
Brakes is a top UK food business and a proud part of Sysco – the world's leading foodservice company.We’regrowing across the country and aiming to be the absolute best in our industry.Sojoin us asaCustomer Service Managerand take your career to the next level.
A satisfying role
We are looking for a proactive and detail-oriented Customer Service Manager to enhance customer satisfaction and loyalty by supporting initiatives and providing direct support to customers and internal teams.
Act as a liaison across teams to ensure root causes of customer delivery issues are resolved. Ensuring complex inquiries and audit disputes are handled professionally, providing data-driven solutions.Manage a team of administrators, including the resolution team todrive team performance by setting expectations, managing change, and consistently providing feedback and coaching.
What you bring to the mix
With strong commercial awareness and the ability to motivate everyone to achieve targets, you have everything it takes to succeed with us:
* Analytical thinking and the ability to create data-driven change plans
* Experience coaching a team, and peoplemanagement, driving performance across multiple sites
* Extensive experience balancing operational needs,customerand commercial expectations
* The ability to manage change within a team and influence others
* Multiple stakeholder management skills that drive a culture of two-way feedback
* A focus on continuous improvement and using data insights, trends, and team input to improve processes
* Experience using Microsoft Office, knowledge of SAP and CRM systems(e.g., Salesforce).
Bags of benefits
We take care of our people. On our team,you’llbe able to take your pick from everything from a pension scheme and generous holiday to family-friendly flexibility and ongoing training.You’llget fantastic discounts on our delicious products too.
Tempted to join the team? Apply today!
Additional Information
At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Brakes
Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!
Job Location
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