Customer Services Manager Camberley | £55,000 – £65,000 DOE | Permanent, Full Time Are you a proven leader with a background in Offshore Oil & Gas, passionate about driving world-class customer service? This role puts you right at the heart of global support operations — managing a high-performing team of engineers and customer service professionals, with real influence on service strategy, resource deployment, and customer satisfaction across complex, high-stakes environments. What you'll be doing: * Leading, developing, and inspiring a UK-based customer support team including field engineers and support staff * Delivering top-tier first and second-line support across a diverse range of high-tech systems * Managing global engineer deployment to ensure 24/7 service coverage * Driving improvements in response time, satisfaction, and operational excellence * Owning internal processes: technical escalation, complaints resolution, CRM management, training coordination, and service reporting * Communicating customer service performance at board level and across senior leadership forums * Collaborating cross-functionally with global engineering, operations, and regional offices What you bring: * Hands-on engineering or service leadership experience in the Offshore Oil & Gas sector * Track record of managing distributed or offshore service teams * Confident communicator with senior stakeholders, clients, and global teams * Proven success in technical field service or customer support roles within complex engineering environments * Strong process development and performance management capabilities * Cool under pressure, commercially aware, and people-focused Bonus points for: * Experience with Salesforce CRM * Knowledge of customer satisfaction metrics and service benchmarking * Familiarity with offshore deployments, commissioning projects, or marine systems * A background in mechanical, hydrographic, electrical, or electronic engineering Why this role? You’ll lead the delivery of customer service excellence for a globally respected engineering organisation. With direct responsibility for frontline teams, global operations input, and customer experience leadership — this is a role where your expertise in offshore environments will truly make an impact. Ready to bring your offshore experience into a leadership role that shapes global service delivery? Let’s talk — apply now or get in touch for a chat