Senior Customer Support and Services Manager - 6-Month Fixed-Term Contract Mansfield - Hybrid c£48,200 - £53,556 per annum Are you a strategic, people-focused leader ready to drive customer service excellence in a public service environment? Our client, a respected public sector body, is looking for a Senior Customer Support and Services Manager to lead their customer service function. This is a key leadership opportunity to make a tangible impact in a fast-paced, public-facing environment. About the Role of Senior Customer Support and Services Manager As the Senior Customer Support and Services Manager, you will be responsible for leading a high-performing team and delivering on our customer plan, with a strong focus on commercial income and customer experience. You will manage and develop a centralised customer support team, overseeing a wide range of customer enquiries across online chat, social media, email, and phone channels. You will also: Line management and leadership of the Customer Support & Services team -building a high-performing, customer-focused culture. Oversight of day-to-day service delivery and escalation management Leading service responses to incidents and emergencies Own and deliver the income strategy for a portfolio of report products and services. Work closely with the Head of Customer Support and Services on budgeting, forecasting, and financial planning. Income tracking, budget forecastin...