About The Job You’re Considering
We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction for both our clients and ourselves. The ideal candidate will have experience in designing, developing, and implementing Remedy solutions to improve business processes and user experiences. In this role you will work closely with our technology teams as well as our Automation Development team, focusing on enhancing and transforming customer platforms and experiences.
Hybrid Working
The work location will vary according to your role and the business needs. It will be a blend of company offices, client sites, and home; you will not be able to work from home 100% of the time.
Your Role
* Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters.
* Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management, and Asset Management, and troubleshoot and resolve issues in the Remedy environment.
* Optimize Remedy application performance to ensure scalability.
* Create and maintain technical documentation, including design specifications and user guides.
* Collaborate with cross‑functional teams to integrate Remedy with other enterprise applications and provide ongoing support, enhancements, and upgrades to the system.
Your Skills and Experience
* BMC Remedy ITSM Certification.
* Understanding of ITIL framework and best practices.
* Experience with cloud‑based deployments of Remedy applications.
* Wide‑ranging experience developing and customizing workflows and integrations and proficiency in programming (e.g., JavaScript).
* Problem‑solving and analytical skills, and the ability to communicate and collaborate at all levels.
Disability Confident Employer
Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who declare they have a disability and meet the minimum essential criteria for the role. Please opt‑in during the application process.
Security Clearance and Pre‑Employment Checks
SC (Security Check) clearance is required. Applicants must have resided continuously within the United Kingdom for the last five years and will be subject to standard pre‑employment checks, including identity, nationality, employment history and an unspent criminal record check.
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