Customer Services Manager - Financial Services Farnham £45,000 DOE Do you excel at leading high-performing customer service teams in a fast-paced financial environment? Are you ready to step into a strategic leadership role where operational excellence meets commercial growth? We're seeking a Customer Services or Sales Manager to head a dynamic client support function within a leading financial services organisation. This is an opportunity to shape a customer-first culture, drive measurable results, and lead a team that consistently delivers exceptional service to individual and business clients. What You'll Do Lead and Inspire: Manage a motivated customer service team, setting clear KPIs and coaching for high performance. Drive Commercial Success: Own departmental targets around customer satisfaction, retention, upsell opportunities, and revenue growth. Enhance Processes: Streamline operations to improve response times, increase client conversions to premium services, and reduce resolution times. Collaborate Across Teams: Work closely with sales, compliance, and operations to ensure seamless customer journeys and service-led growth. Strategic Impact: Provide insight and data to senior leadership, supporting board-level decision making. Champion Compliance: Ensure all processes meet regulatory requirements and industry standards. What You'll Bring Experience: At least 2 years in a client-facing, team-m...