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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
HOW YOU WILL MAKE A DIFFERENCE
About you:
Do you want to spend your working time making a difference in the world around you? Are you motivated by delivering excellent customer service? Do you have a passion for working within a team, and participating in projects? If so, then a career with STERIS in our Customer Support team could be a great fit for you.
About Us:
At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW, LEARN and MAKE A DIFFERENCE .
We are currently recruiting for a Customer Service Manager vacancy. This is an excellent opportunity to join us at a skilled level in a division that drives the business forwards through providing a best-in-class service to our customers.
WHAT YOU WILL DO
* Liaise with customers and theatre managers to implement policies and procedures.
* Always ensure customer satisfaction and manage the admin team.
* Handle all incoming queries completely, correctly, and efficiently.
* Ensure adherence to company policies and provide training for team members.
* Report on customer complaints and attend customer meetings.
* Share customer feedback with the company and escalate complaints to Senior Management when necessary.
* Promote and maintain communication links with clients, facility personnel, and external personnel.
* Assist in monitoring contract performance and maintain compliance with relevant standards (ISO9001, ISO13485, Medical Device Directive 93/42 EEC).
* Manage the repair and replacement of instruments and the track and trace of loan sets.
* Proactively build client relationships and maintain high levels of customer service.
* Monday to Friday role 8am to 4pm 37.5 hours but flexibility required. Will involve travel to customer sites.
WHATS IN IT FOR YOU
* 25 days annual leave plus 8 bank holidays.
* Room for growth and potential movement to other roles, facilities, or departments.
* Direct impact into costs, customer retention and customer growth.
* Access to Employee Assistance Programme.
If you have previous customer service management experience or similar, we would love to hear from you! We are a committed equal opportunity employer and encourage applications from all backgrounds. We cannot wait to meet you!
Required Experience
* Relevant or equivalent experience in sterile services of a related discipline.
* Previous experience in a customer service role.
* People management and people development skills.
* Full driving licence.
* Computer literate – competent user of MS Word and MS Excel.
* Work in a team environment.
* Excellent planning and organisational skills.
Skills
* Interpersonal, influencing, negotiating and leadership skills.
* Analytical skills.
* Must be willing to work flexible hours if the need arises.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.
Job Segment: Infection Control, Service Manager, Patient Care, Medical Device, Healthcare, Customer Service
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