To take ownership for the delivery of a first-class customer experience to all parties involved in the purchase of a new home from Taylor Wimpey. To ensure sales meet or exceed target and profit is maximised for the business.
Responsibilities
* Take ownership of the development, all aspects of presentation and the entire purchase process.
* Be the reference point for the purchaser, and all other internal and external interested parties from the first contact through to the completion of the house sale.
* Promote and provide for the use of company‑recommended mortgage brokers and solicitors to ensure an efficient service for the customer to achieve purchasing deadlines.
* Ensure all administrative and reporting requirements are met according to company policies and agreed time frames.
* Ensure that market research, price benchmarking, advertising, incentives, PR and other marketing events are undertaken proactively to provide the correct pipeline to fulfil agreed sales targets.
* Proactively search for target customers and create appointments. Follow‑up leads to ensure that sales targets are met and customer satisfaction is measured to the level required by Taylor Wimpey.
* Undertake inspections and introduce the customer to their new home, ensure familiarisation, and ensure the after‑care of those customers at defined intervals following their move‑in date.
* Ensure the health and safety of customers, colleagues and other parties while on site in accordance with legal requirements and company policy.
* Follow and adhere to company procedures, standards of performance and the business unit Sales Manual.
* Regular weekend and bank holiday working is required.
As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long‑term health conditions that may affect their normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. Taylor Wimpey guarantees an interview to applicants who declare a disability during the application process and meet the minimum requirements for the role.
Qualifications
* Sales experience in the housing industry.
* High levels of self‑management.
* Exceptional customer service skills & sales excellence.
* Computer literacy.
* Full driving licence and ownership of a vehicle.
Benefits
* Excellent retail discounts.
* Company‑funded life insurance.
* Private healthcare.
* Access to a quality pension scheme with company contributions.
* Discounted house purchase scheme.
* Car leasing scheme and share plans.
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