Customer Service Manager Birmingham (Office-based, Full-time) Salary: £40,000 - £45,000 (depending on experience) We’re looking for an inspiring Customer Service Manager to lead a fast-paced contact centre in Birmingham. You’ll manage a team of Team Managers looking after a dynamic call centre, driving performance, shaping the customer experience, and building a positive, high-energy culture. The Role You’ll take ownership of day-to-day operations, keep performance on track, and be the go-to person for escalations. By coaching and developing your managers, analysing KPIs, and driving process improvements, you’ll make a real impact on both customer satisfaction and business success. What You’ll Bring * Experience managing a busy inbound call centre. * Strong leadership skills with a track record of managing managers. * Confident communicator, commercially aware, and solutions-focused. * Adaptable, resilient, and skilled at motivating large teams. * Foster a positive, motivated, and high-performing culture, and not be afraid to roll your sleeves up! What’s on Offer * A leadership role where you’ll shape a large team and customer journey. * Opportunity to influence strategy and drive continuous improvement. * A supportive and collaborative environment where ideas are encouraged. Ready to take the lead? Apply now to Lily at Viqu Energy and...