We, the Mitsubishi Electric Group, contribute to the realisation of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity. "The Spares Manager is responsible for leading and developing the CLCS Spares & Parts Operations team, ensuring efficient handling of spare parts identification, ordering, and customer support. This role is critical in delivering a seamless and responsive service to both internal and external customers, optimising stock availability, and improving operational efficiency.
As a key role within the CLCS Customer Support Operations team, the Spares Manager will drive improvements in process standardisation, response times, inventory management, and customer service performance. This position requires a strong operational leader with a customer-first mindset, excellent supply chain and process management skills, and the ability to drive efficiency, standardisation, and automation in the spare parts operation.
Oversee the end-to-end spare parts ordering and fulfilment process, ensuring efficiency and accuracy.
Improve parts identification response times, ensuring customers and internal teams receive timely support.
Drive the adoption of standardised processes, eliminating manual inefficiencies and inconsistencies.
Ensure high-quality, customer-focused support for spare parts inquiries and order processing.
Work closely with the Field Service, Engineering, and Planning teams to align spare parts availability with service demands.
Improve internal coordination between the Spares Team and other CLCS departments, ensuring a seamless service experience.
Lead and develop the Spares & Parts Operations team, creating a culture of accountability and service excellence, ensuring quality and timely Advancement Appraisals in pace.
Provide structured training in support of colleagues’ needs against the CLCS training matrix.
Coaching, and development opportunities in place to enhance team capabilities, including grading across all customer comms channels and follow up coaching.
Maximise revenue from spare parts sales, ensuring strong commercial performance.
Strong experience in spare parts, supply chain, or inventory management.
Proven ability to lead and develop customer support or operational teams.
Solid operational background, experience with process improvement in customer support.
Good attention to detail and time management, ability to organise and run a meeting.
Strong commercial awareness, with a focus on revenue generation, margin and cost optimisation.
Experience working with service engineers, technical teams, and supply chain partners.
Ability to manage high-volume customer inquiries and drive service excellence.
Strong data-driven decision-making skills, using KPIs and reporting to improve performance.
Experience in an eCommerce B2B aftersales environment
Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
Flexible Working - we offer a range of flexible working options that include working from home or hybrid working.
Pension.
Life Assurance.
Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi.
Access to Mitsubishi’s very own discount platform.
Colleague Referral Scheme.
Holiday Buy.
Long Service Awards.
Cycle to Work Scheme.
Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts)
Employee Assistance Programme including additional services Eldercare & Best Doctors.
Equality and Diversity
Based on this, Mitsubishi Electric promotes employee diversity through the following measures.