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English Provender Company provided pay range
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Job Description
Under the direction of the Technical Manager, provide technical support to the company, liaising with customers on technical requirements.
Responsibilities/Key Tasks
1. Customer:
o Complete customer requests in a timely and organised manner.
o Investigate customer complaints and complete monthly or quarterly KPI reports.
o Review customer portals weekly and respond to alerts.
2. Health & Safety:
o Maintain standards of health, safety, hygiene, and security in the work environment.
o Highlight and report hazards, near misses, and accidents.
o Promote safe and responsible working practices.
3. Technical:
o Provide technical support within the role's scope.
o Assist in developing and maintaining company policies in line with legislation and standards.
o Support during customer audits, visits, and third-party inspections.
o Participate in customer KPI reviews to ensure satisfaction.
o Stay updated on legislation for compliance and communicate changes.
o Benchmark products for technical compliance.
o Collaborate with NPD and Commercial teams for product launches.
o Analyze new products for nutrition and shelf life requirements.
o Complete technical documentation such as Quality Attribute sheets.
o Maintain technical information in Unity.
o Assist with development and PPR trials.
o Manage objectives set by the technical manager.
4. Values & Behaviours:
o Represent the company positively and professionally.
o Adhere to company rules, especially health and safety policies.
o Ensure product legality, safety, and quality standards are maintained.
o Perform other duties as reasonably requested to meet business needs.
o Communicate company objectives, policies, and practices effectively to staff.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Manufacturing and Administrative
* Industries: Food and Beverage Manufacturing
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