Job Description
Site Manager – Hinkley, Leicester.
We are looking for an experienced and proactive Site Manager to own the day‑to‑day management and operational performance of our client’s property portfolio. The role ensures full compliance with Health & Safety standards, delivers exceptional customer service, oversees budgets, and drives continuous improvement across the site.
Key Responsibilities
* Build strong, trust‑based relationships with clients and tenants, delivering a best‑in‑class service experience.
* Attend client meetings, represent the site with professionalism and clarity.
* Prepare, monitor, and control service agreements in line with client budgets.
* Track and analyse KPIs, implementing corrective actions to improve performance across all buildings.
* Act as the primary point of contact for major works and projects on‑site.
* Produce high‑quality management reports for internal and client use.
* Work with the Building Manager and Procurement teams to ensure all external contracts meet company standards.
* Oversee FM activities on‑site, coordinating subcontractors and service partners.
* Ensure work orders are created and approved before work begins.
* Attend regular internal and client meetings (daily/weekly/monthly).
* Manage daily site‑based customer relationships, including Senior Technicians and the Area Manager.
* Communicate changes to site scope or service requirements to the Contract Manager.
* Support the preparation of quotes for additional works and process approvals via Web Quote.
* Coordinate approved extra works (up to £30k in value) with subcontractors.
* Identify opportunities for operational efficiencies and feed into continuous‑improvement initiatives.
* Maintain high standards of building fabric and upkeep within agreed budgets.
* Provide timely solutions to operational issues and support ad‑hoc requests.
QHSE & Compliance
* Lead on all Health & Safety compliance for the site, including oversight of third‑party service providers.
* Maintain and audit logbooks in accordance with statutory requirements.
* Keep all mandatory records up to date (e.g., asset register, emergency plans, management information).
* Plan and execute fire and evacuation drills, ensuring readiness and compliance.
* Maintain accurate and current emergency plans and site maps.
* Liaise with local authorities where required.
* Assess and manage on‑site risks, including insurance‑related issues.
* Work with the on‑site planner to support scheduling, work allocation, and corrective actions.
* Oversee work order completion through client systems.
* Manage Avetta compliance for employees and subcontractors.
* Ensure the site team follows all QHSE processes, including PPE usage and inspection.
* Complete required documentation (e.g., OP61, OP63) monthly.
* Conduct dynamic risk assessments for jobs not covered by existing assessments.
* Escalate work requests outside the agreed scope where needed.
* Lead monthly toolbox talks and ensure all sign‑offs are uploaded.
* Ensure submission of weekly hazard reports from all team members.
* Complete actions from QHSE and AGM audits within defined timeframes.
* Report all incidents and accidents, producing RCA and learning from experience documentation.
People Management
* Lead and support the on‑site team, ensuring appropriate coverage at all times.
* Approve holiday requests, manage sickness reporting, and process parental leave requests.
* Obtain client approval for Engineer and Facilities Coordinator overtime and ensure recharge accuracy.
* Authorise timesheets and ensure weekly submissions (by 09:00 Monday), including hazard reports.
* Act as first point of contact for pay queries, encouraging engineers to self‑check timesheets before escalating.
Qualifications
* Confident people leader with experience managing multi‑disciplinary FM teams.
* Strong understanding of Health & Safety, compliance, and contractor management.
* Excellent client‑facing skills with ability to build strong relationships.
* Highly organised, proactive, and able to prioritise in a busy environment.
* Strong problem‑solving abilities with a continuous‑improvement mindset.
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