Customer Service Team Manager -Southend-on-Sea 💼 Contact Centre | Customer Experience | Operations 🕒 Type: Full-Time | Permanent – 37.5hrs per week – inc:- one Saturday one Sunday per month 💰 Salary: £35k-£40k basic OTE £45k Competitive + Bonus + Excellent Benefits 🚀 Shape the Future of Customer Excellence Are you an inspiring, data-driven leader ready to elevate customer service to the next level? We are partnering with a respected and fast-growing organisation based in Southend-on-Sea, currently seeking a Customer Service Team Manager to join their dynamic Contact Centre operation. This is a high-impact leadership role ideal for a professional who thrives in a fast-paced, regulated environment and has a passion for both people development and customer satisfaction. This is more than just a team leader position—it’s an opportunity to influence the wider customer strategy, driving insight-led improvements that enhance operational delivery, customer sentiment, and long-term business growth. 🔍 About the Role Reporting directly to the Contact Centre Manager, you’ll be accountable for the performance, coaching, and development of a team of Customer Care Consultants. Your focus will be on delivering service excellence while also supporting continuous improvement, workforce planning, and compliance with regulatory and client expectations. You’ll play a ...