VANRATH are delighted to be partnering with a major company in Northern Ireland with the Recruitment of a Customer Service Manager to join a growing and dynamic company based in Belfast. This position is based in the company's Belfast office. Monday - Friday position. Hybrid working is available (80% in the office / 20% at home) This is a Permanent position. Monday - Friday position (9.00am - 5.00pm or 8.30am - 4.30pm etc). This company has an excellent reputation. Salary £45,000 - £55,000 salary dependent on experience other Additional Benefits (Top Company) Fantastic work benefits and Environment Holiday Package (25 days leave Stats) & Progression Opportunities Key responsibilities include: Leading, coaching, and developing the Customer Service team to maintain high service standards and a customer-first mindset Overseeing the accurate and timely processing of sales, transfer, and returns orders, ensuring strong system and document control Acting as the escalation point for complex customer issues, ensuring prompt and effective resolution Developing, monitoring, and reporting on KPIs to enhance service quality, responsiveness, and efficiency Building strong working relationships across sales, operations, production, technical, and finance teams to ensure seamless service delivery Driving continuous improvement across customer processes, systems, and feedback loops Experience Proven experience in people management within customer service, customer experience, or administrative leadership Strong customer-focused mindset with a track record of building high-quality, responsive service cultures Experience collaborating across operational, commercial, and support functions to deliver on customer commitments Excellent organisational, communication, and stakeholder management skills Experience in KPI management, service reporting, and continuous improvement initiatives Ability to handle escalated customer issues in a professional, solutions-oriented manner Proficient in ERP/CRM systems and Microsoft Office Experience within a fast-paced manufacturing or supply-led environment is desirable Highly preferred: Experience dealing with Customs / Export For more information on this role please reach out to Jack Groves @ VANRATH for more information. Skills: customer service manager customer manager team leader Customs Export FMCG Excellence Benefits: Work From Home Excellent Benefits (Industry Leading)