Customer Service Manager (E-commerce)
Our client based in Nottingham is currently looking for an experienced and proactive Customer Service Manager to join our growing business. This is an excellent opportunity for someone with a strong e-commerce background who enjoys leading a small team, improving customer experience, and contributing to business growth.
The successful candidate will oversee a team of 2-3 customer service staff and play a key role in ensuring customers receive an outstanding service from enquiry through to delivery.
Key Responsibilities
* Managing and supporting a small customer service team
* Handling customer queries and complaints professionally and efficiently
* Managing order tracking and delivery communications
* Creating bespoke customer quotations
* Working closely with internal departments to improve customer experience
* Identifying opportunities to improve processes and help increase sales
* Maintaining high service standards across all customer touchpoints
About You
* Previous experience within an e-commerce customer service environment is essential
* Experience managing or supervising a team
* Strong communication and problem‑solving skills
* Proactive, organised, and able to work independently
* Commercially minded with a genuine interest in helping the business grow
* Positive attitude and willingness to go beyond simply ticking a box
* Experience with AI tools or systems would be beneficial, but is not essential
Candidates with experience from fast‑paced retail or e-commerce businesses will be particularly well suited to this role.
This position is fully office based.
Benefits
* 25 days holiday
* Career development and training opportunities
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