Job Description
New Business ITSM Sales Executive / ITSM Solutions Sales
Location: Hybrid – Watford (3 days per week in office)
Type: Full-time
Salary: £60,000 – £80,000 + Commission (OTE £120,000 – £150,000)
About the Role
We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales.
This is a true hunter role, focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across Managed Service Providers (MSPs) and enterprise organisations.
You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations.
This is a great opportunity to join a fast-growing international organisation and play a key role in expanding our presence across the ITSM landscape.
Key ResponsibilitiesNew Business Development & Lead Generation
* Drive new logo acquisition through outbound prospecting, targeted campaigns, and networking
* Identify and engage decision-makers across IT, Operations, and Service Management
* Qualify, nurture, and convert leads using a consultative, value-led approach
* Leverage CRM and sales tools such as HubSpot, Salesforce, and LinkedIn Sales Navigator
Solution Sales & Deal Management
* Lead discovery sessions to understand customer ITSM challenges and requirements
* Deliver tailored demos, presentations, and proposals aligned to business needs
* Manage complex, multi-stakeholder sales cycles effectively
* Own the full sales lifecycle from prospecting through to close and handover
* Position solutions as strategic partnerships that enhance service delivery and efficiency
Industry Expertise & Collaboration
* Maintain knowledge of ITSM platforms (e.g., ServiceNow, BMC, Freshservice, Jira Service Management)
* Share customer insights to support go-to-market and product strategies
* Collaborate with Marketing, Product, and Partner teams
* Maintain accurate pipeline management and forecasting
What We’re Looking ForRequired Experience & Skills
* Proven success in new business (“hunter”) sales within ITSM or IT services environments
* Experience selling ITSM solutions or services
* Strong understanding of managed services and recurring revenue models
* Experience managing complex B2B sales cycles
* Excellent communication, presentation, and consultative selling skills
* Self-motivated, results-driven, and accountable
Desirable
* Knowledge of ITSM frameworks such as ITIL or SIAM
Additional Information
* Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ
* Global offices across London, Finland, USA, and Germany
* Collaborative, growth-focused environment with strong autonomy and support