CompanyNigel Wright is delighted to be working with a leading manufacturing business to recruit a Customer Service Manager, this is a fantastic opportunity to join a successful team in a newly created role.RoleReporting into the Head of Supply Chain, the customer service manager will be responsible for leading a small team and will be responsible for ensuring a high level of customer engagement, interaction and satisfaction for all customers.
* Site lead for customer relationship management, critical point for customer interface and will be the voice of the customer internally.
* Lead a small team to coordinate healthy pipeline of NPI.
* Providing day to day leadership, management, coaching and mentoring to the team of site based Customer Service Advisors to manage order intake and to ensure OTIFD
* Cross functional internal stakeholder management, to ensure that relationships and communications are smooth with the likes of production, internal sales and external sales.
* Handling escalations from external customers and internal functions.
* Continuously improving the customer experience.
Experience
1. Previous customer service team management experience ideally within a manufacturing environment.
2. Passionate about delivering excellent customer experience / customer management.
3. Strong IT skills and the ability to learn and utilise CRM systems swiftly and effectively.
4. The abilit...