Vodafone Belfast, Northern Ireland, United Kingdom
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Location
Belfast / Glasgow + Hybrid
Salary
Excellent basic salary plus bonus and Vodafone benefits
Working Hours
Full time 37.5 hours per week – Monday to Friday
Hybrid
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone. We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What You’ll Do
* Manage and maintain an effective business relationship between Vodafone and Business Market customers and stakeholders within the Public Sector.
* Maintain existing revenues whilst implementing sales action plans to identify, develop and close incremental new business opportunities.
* Ensure high levels of customer engagement measured using relationship net promoter score (rNPS).
* Provide a high quality of service and ensure your work is completed accurately whilst delivering a great customer service.
* Selecting and taking the best action based on all the facts available.
* Providing informal guidance and support to new team members as required.
* Understand the customers industry, goals and priorities.
* Create and implement a customer specific account strategy and sales action plan in line with Vodafone’s product and service portfolio including Fixed networks, MPN, IoT, Cloud & mobile.
* Support local plans to manage any issues that might affect revenue, costs, or profit.
* Drive NPS improvement through delivering end to end customer experience through creating, development and maintenance of effective business relationships.
Who You Are
* Some experience contributing to sales plans or campaigns, ideally with exposure to revenue growth targets.
* Familiarity with selling technology or communication services, especially in public sector or similar environments.
* Basic understanding of key products and services such as mobile, broadband, cloud tools (like SaaS or UCaaS), and IoT.
* Strong communication and diplomacy skills.
Inclusion Statement
We know that everyone is unique, with multiple aspects to their identity and different experiences. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply – you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our amazing learning tools and top‑notch parental leave policies.
Need to Know
* We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks.
* If you require reasonable adjustments or have an accessibility request, please refer to the Accessibility section of our Careers website for guidance.
* We use AI in different parts of our business. During the interview, we want you to rely on your own knowledge and skills to show us who you really are – authenticity is key.
#VodafoneThree
Belfast, Northern Ireland, United Kingdom • 1 month ago
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Other
* Industries: Information Services, IT Services and IT Consulting, Telecommunications
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