Overview
Sales Executive at Hyatt Regency London Blackfriars. Hyatt Regency London Blackfriars is located directly outside Blackfriars station, a few minutes away from Bank, and a short stroll from St. Paul's Cathedral, the Tate Modern and South Bank. The Grade II-listed five-star hotel offers 205 stylish guest rooms and suites, 4 meeting spaces, 1 restaurant, and 1 signature bar.
Responsibilities
* Proactively identify, develop, and secure new business opportunities across assigned market segments to drive revenue for rooms, meetings, and events.
* Actively prospect through outbound sales activity, including calls, emails, networking, sales blitzes, trade shows, and industry events.
* Manage and grow a portfolio of existing accounts, increasing share of wallet, account retention, and repeat business.
* Respond to all external customer enquiries in a timely, accurate, and professional manner, with a clear focus on conversion.
* Conduct regular client meetings, sales calls, and face-to-face appointments to understand client needs and present appropriate hotel solutions.
* Plan and execute client entertainment and relationship-building activities in line with the proactive sales strategy and budget.
* Conduct site inspections and tailored hotel tours to convert prospective clients into confirmed business.
* Manage Event and Group enquiries, including quoting hotel information, rates, and availability, and preparing detailed proposals.
* Negotiate rates, terms, and conditions in line with agreed revenue strategies, commercial guidelines, and brand standards.
* Ensure all confirmed business is accurately logged in Envision, with clear and timely handover to the Event Planning or Operations teams.
* Ensure agreed methods of payment are confirmed as part of the contracting process, in line with PCI and legal requirements.
* Issue contracts promptly upon confirmation of bookings, including full company Terms & Conditions.
* Actively manage and follow up tentative business to maximise conversion and minimise wash.
* Track and manage personal sales pipeline activity, forecasting, and account production against agreed targets.
* Support the preparation and review of sales reporting, including the Monthly Sales & Marketing Report and Tentative Review Report.
Qualifications
* You are pro-active, confident & customer focused with a "Hunter" mentality.
* You have great language and written skills in English.
* You are eligible to work in the United Kingdom.
* You thrive through the buzz of working in a dynamic team and in a great hotel.
* You are ready for a new challenge.
* Experience in a similar role.
Benefits
* 12 complimentary nights a year across Hyatt Hotels worldwide.
* Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
* Free meals on duty.
* 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
* Uniform provided and laundered complimentary.
* Headspace membership and access to our Employee Assistance Programme.
* Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
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