Join us as a Mobile Bank Customer Service Manager If you have a passion for delivering excellent customer service along with good banking knowledge, we'd like to hear from you We'll look to you to deliver an exceptional experience to our customers who use our mobile bank services It's essential that you already hold a Driver Certificate of Professional Competence and C1 licence This job is based on the Isle of Man and you'll need to clearly state on your CV that you have the right to live and work here What you'll do Our Mobile Bank service provides local communities with vital access to branch banking needs. You'll be acting as the first point of contact to customers in these locations, processing transactions, answering queries and identifying opportunities to help and refer them to specialists across the bank. We'll also be looking to you to follow safe and secure mobile bank operating processes, making sound health and safety decisions for colleagues and customers using the service. You'll also be: Processing all customer branching transactions and making sure that customer records are up to date with the any outcomes and actions Developing relationships with customers to understand and meet their needs and using your knowledge to explain the benefits of our products and services Building and maintaining a thorough understanding of the local community, community hubs and key stakeholders The skills you'll need We're looking for someone with a flair for excellent customer service and a desire to exceed expectations. You'll have an understanding of banking sales and service processes along with knowledge of internal and external regulatory, operational, credit and control procedures. It's essential that you already hold a Driver Certificate of Professional Competence and C1 licence. Additionally, you'll need: Strong communication and interpersonal skills to explain our products and their benefits in a meaningful way The ability to work independently and on your own initiative