Job Description
About the job
At Home Instead, we are passionate about helping older adults live independently, safely, and happily in the comfort of their own homes. As the world's leading provider of non-medical care and companionship services, we have built our reputation on delivering exceptional, relationship-led care.
What makes us different? We believe that care is personal. That's why we carefully match our Care Professionals with clients based on shared interests, personalities, and hobbies, creating meaningful connections built on trust and companionship. Combined with our award-winning training, minimum one-hour visits, and commitment to excellence, we provide care that truly changes lives. And we are proud to be regulated by the Care Quality Commission with an ‘OUTSTANDING’in all areas rating Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
The Role
The Head of People Experience is a full time position, leading and supporting a team to ensure timely recruitment of high quality care professionals with focussed and effective strategies for engagement and retention.
Aspects of the job involve leading in all aspects of recruitment activity, training and retention.
Essential Criteria - What We're Looking For
You will thrive in this role if you:
Are highly organised with strong attention to detail.
· Enjoy working in a busy, fast‑paced team environment.
· Have a degree or equivalent qualification or experience in Management.
· Proven experience within a generalist HR role including:
* o Delivering training & development programmes; a qualification is beneficial.
* o End to end recruitment.
* o Retention and engagement methods.
* o Good basic understanding of employment law and HR processes and procedures.
· Be confident, resilient and self-motivated with the ability to build and maintain strong positive external community relationships to promote the opportunities available at Home Instead.
· Flexibility to work outside 9-5 Monday to Friday if required to meet the demands of the business.
· Strong interpersonal skills, and excellent presentation skills with the ability to build rapport quickly.
· Excellent verbal and written communication skills.
· Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with HR systems and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
· Excellent organisation and prioritisation skills with the ability to work accurately under pressure.
· Line management experience.
* Ability to communicate and motivate others, helping them to achieve their potential.
* Commercial awareness and a proactive approach to problem-solving
* This role is based in Market Harborough, but we have two other offices in Oadby & Oakham so ability and willingness to travel across all offices is essential.
Experience in healthcare is advantageous but not essential — your people skills and proactive approach matter most.
Why Join Home Instead?
✓ Established local business serving the community for over 15 years
✓ An Outstanding rated home care team
✓ Competitive salary and bonus opportunities
✓ Ongoing professional development and training
✓ Supportive, values-led culture
✓ Opportunity to make a genuine difference every day to clients, their families and care professionals’ lives.
Apply Today
If you are an ambitious leader who is passionate about quality, compliance and encouraging exceptional service we'd love to hear from you.