Sites Manager – Bus Operations - Fixed term
Location: Ashington Bus Depot with travel across the North East
We are seeking an experienced and dynamic Sites Manager to lead operations at our Ashington Bus Depot. This is a senior operational role within the bus industry, responsible for the day-to-day delivery of bus services, ensuring safe, reliable, and customer-focused operations.
As Sites Manager, you will provide strong leadership across the depot, ensuring service delivery targets are met, customer satisfaction is maintained, and continuous improvement is embedded in everything we do. You will work closely with internal teams and external stakeholders, including local authorities and regulatory bodies, to deliver high-quality bus services for the community.
Key Responsibilities
Health & Safety
Ensure full compliance with Health and Safety legislation, company policies, and best practice. You will be accountable for the safe operation of the depot and bus services, in line with the company’s HS&E Management System and statutory obligations.
Customer Focus
Champion excellent customer service across all operations. Build and maintain strong relationships with local authorities and key stakeholders, ensuring customer feedback and complaints are managed promptly and effectively.
People Management
Lead, motivate, and develop a large operational workforce. Promote a culture of inclusion, equality, and diversity, ensuring teams are engaged, supported, and equipped to deliver high performance.
Quality & Performance
Oversee service delivery and operational compliance, driving improvements in reliability, performance, and profitability. Work collaboratively with commercial teams to review feedback and enhance service quality.
Financial Oversight
Contribute to the depot’s annual business plan, budget, and forecasts. Monitor financial performance, control costs, and implement corrective actions where required to meet financial targets.
Continuous Improvement
Act as a change leader within the depot, identifying and implementing opportunities to improve processes, systems, and operational efficiency.
Corporate Social Responsibility
Promote and uphold the company’s values, reputation, and social responsibilities in all internal and external engagements.
Essential Requirements
* Proven experience managing an operational facility, including P&L responsibility and budget control
* Experience working with Trade Unions and managing serious incident response
* Strong leadership capability with experience managing and motivating large teams
* Customer-focused background with experience in complaint handling and dispute resolution
* Demonstrated commitment to creating a safe and continuously improving working environment
* Ability to work effectively with a wide range of internal and external stakeholders
Person Specification
* Strong alignment with company values
* Excellent communication, leadership, and problem-solving skills
* Ability to perform effectively under pressure and manage multiple priorities
Why Join Us?
Impact
Play a key role in delivering safe, reliable, and high-quality bus services that make a real difference to local communities.
Development
Join an inclusive organisation that supports professional development and long-term career progression.
Collaboration
Work with experienced professionals across the business and the wider transport sector to continuously improve services.
How to Apply
If you are ready to take on a senior leadership role within the bus industry and make a meaningful impact on service delivery, safety, and performance, we would welcome your application.
#J-18808-Ljbffr