Today, the family‑owned group has 21 unique luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location from Scotland to the Channel Islands, offering breathtaking views from vast countryside to expansive beaches, and lush woodlands.
Dedicated to creating unique and enchanting stays, curated personalised service runs through the heart of every hotel. While each hotel is individual, each property fulfils the company values of family, individuality, community and care, with a team commitment to aiming higher and delighting guests with magical experiences that offer a true escape from everyday.
About the role
* As Divisional HR Manager you will contribute to the overall hotel business strategy; ensuring people‑related factors are considered within all relevant planning processes and decisions, and supporting change‑management activities as required.
* Develop Managers and HoDs, improving their people‑management capability through effective training, coaching and guidance.
* Be responsible for driving improved performance through quality performance discussions, ensuring capability of leadership teams to deliver effectively and in line with agreed timetable in conjunction with the General Managers.
* Facilitate the development of organisational culture and values, acting as a brand ambassador, and positively promoting behaviours consistent with the HPH management framework; act as trusted confidante and sounding board to leadership teams.
* Provide advice and guidance to management teams in all employment‑related matters in accordance with Company policies and procedures, applying employment practices and frameworks within all relevant statutory legal parameters that are commercial and risk aware.
* Work with the GMs to optimise workforce planning to manage and control payroll costs while delivering exceptional standards of service; ensure any local rewards and incentives align with Company policy.
* Work with hiring managers to ensure the timely hiring of the best candidates, consistent with HPH behaviours and competency frameworks, including face‑to‑face interviewing for all management roles, hosting recruitment open days and attending career events.
* Collaborate with the GMs and HoDs providing support and guidance to the business in the effective management of employee‑relations matters (disciplinary, capability, grievance, flexible working and absences) in accordance with Company standards and seeking advice where necessary.
* Produce relevant data reports, monthly and ad‑hoc reporting to identify trend analysis and insights, recommending appropriate actions to address identified needs; ensure all Company standards and Data Protection requirements are met.
About you
* Current HR management experience within the hospitality industry.
* Demonstrable commercial acumen and the ability to apply it to all people solutions, providing broad business views and input.
* Ability to act as a change agent, driving continuous improvement and performance enhancement.
* Experience of workforce planning.
* Excellent understanding of employment legislation and the ability to keep up to date with the legal landscape and latest legislation with applicability to the business.
* Ability to protect the business and ensure all employees are treated fairly and in line with legal and policy requirements.
* Ability to manage multiple employee‑relations cases effectively.
Benefits
* A competitive salary package, mileage paid or travel.
* Company pension scheme with employer contributions.
* Employee Assistance Program to support you with whatever life throws at you.
* Company Sickness Scheme benefit.
* 28 days holiday including bank holidays, increasing to 33 days including bank holidays with length of service.
* Forward career progression, with access to our in‑house and external training programmes, including apprenticeships and other recognised hospitality‑industry courses supported by our learning and development team.
* Discounted colleague stays in our hotels and on food and drink.
* Annual loyalty awards (e.g. afternoon teas and overnight stays).
* Online retail discount platform offering thousands of savings with high‑street retailers and restaurants as well as a health and well‑being platform.
* Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.
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