Main Purpose of the Job
The post holders primary responsibility is to ensure that all our customers receive a high standard of customer care, to take responsibility for the efficient and effective management of the customer service department and to increase both our direct debit and pay as you go customers.
Main Activities of the Job
1. Provide a first class customer care service to our customers and visitors.
2. To ensure that our financial regulations are complied with and staffing levels remain within budget.
3. To ensure all customer services staff are competent to carry out their emergency procedure roles.
4. To implement and deliver HDST policies and procedures.
5. To provide advice and guidance on all issues relating to customer services.
6. Constant evaluation of current practices, policies and procedures with a view to continuous improvement.
7. Monitor and deliver regular management information and ad hoc reports.
8. Management of staff reporting to this position and to attend meetings as required.
9. ...