Customer Service Team Leader
Pertemps are working with an established manufacturing business located in Alton who are looking for an experienced Customer Service Team Leader to join their growing team. This is an exciting opportunity for the successful candidate to join a growing and developing business.
Responsibilities as a Customer Service Team Leader:
Lead the order processing team
Assign and balance daily workload
Identify and resolve issues as they arise
Work with customers and international sales teams to achieve timely resolutions
Review and manage customer-facing documentation such as Terms & Conditions of Purchase, NDAs, and supplier onboarding forms
Keep the sales teams updated on the progress of orders
Maintain accurate information in the CRM and ERP systems
Oversee UK demo stock
Host customers at UK sites when required
Requirements:
Experience working in customer services,
Confidence using CRM platforms and ERP order-entry systems
Proven experience in leading a team
Strong communication, organisational, and administrative skills
Self-motivated, with the ability to work independently as well as part of a wider team
Excellent IT skills
The Customer Service Team Leader role:
Based in Alton
Monday – Friday, 8am – 4.30pm
£33,000 - £37,000 depending on experience
20 days annual leave plus bank holidays (increasing with length of service)
If you are interested in this Customer Service Team Leader position, please apply below or get in contact with Jemma at Pertemps