Clerical Officer
£13.05 per hour
Belfast
8:30-5:00 Monday to Friday
Additional Requirements:
* Management of performance measures in order to
understand and improve the business
* Recording all outcomes ensuring they are Proportionate,
Legal, Auditable & Necessary.
* Drafting responses to letters and complaints on behalf of
the Business Area Manager pertaining to their caseload
* Band 2 will be required to provide cover arrangements
within their office and to undertake other relevant duties, as may
from time to time be required
Additional Information
This is a key Administrative role and we will be looking people who can work on
their own initiative, can demonstrate an ability to be motivated, have strong written
and verbal communication skills, are compassionate, have a drive to support our
customers and able to take responsibility for accurate and timely completion of
tasks.
Main duties will include using our telephony system to answer calls, using our
Board app to triage and allocate work, Monitoring of main inboxes, written
responses to customers from the inboxes, using initiative to set up and maintain
databases, outbound calls to customers to gather information for assessment, and
other ad hoc duties
To apply send cv via link