Are you an experienced Customer Service Manager looking for an exciting opportunity just outside of Lancaster? Our client, a market leader in the medical testing and services field, is seeking a dedicated Customer Service Manager to join their team. This role involves proactively engaging with customers and suppliers to resolve order issues and ensure customer satisfaction. Basic salary of £32,000 - £35,000 per year Bonus of £500 - £1,000 annually 28 days holiday The Role: As a Customer Service Manager, you will: Proactively approach customers to update them on order issues Communicate with suppliers to resolve any issues efficiently Ensure excellent customer service and satisfaction Collaborate with team members to improve processes Maintain organised records and documentation The Candidate: The ideal Customer Service Manager will have: Experience as a Customer Service Manager or Client Experience Manager Excellent verbal and written communication skills Strong organisational abilities Ability to work effectively within a team A realistic opportunity to progress into a managerial role A full driving license and a car The Package: The Customer Service Manager role offers: Annual salary of £32,000 - £35,000 Bonus ranging from £500 - £1,000 per year 28 days holiday Opportunity to work with a market leader in the medical services field Our client is a leading company in the medical services industry, known for their commitment to quality and customer satisfaction. They are dedicated to providing top-notch services and support to their clients. If youre a Customer Service Manager with a passion for delivering exceptional service and looking for a new challenge, this could be the perfect role for you. Take the next step in your career and join a dynamic team in Lancaster. If you have experience as a Customer Success Manager, Client Experience Manager, Customer Support Manager, Customer Relations Manager, or Customer Care Manager, you might find this Customer Service Manager role to be a great fit for your skills and career goals.Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.