Customer Service Manager £35,000 - £45,000 | Longfield, Hybrid | Permanent An established manufacturer and distributor based in Longfield is seeking an experienced Customer Service Manager to lead and develop their customer service and fleet teams. This is a fantastic opportunity to join a successful and forward-thinking business that is continuously evolving to meet the demands of a fast-moving B2B marketplace. Key Responsibilities Lead, manage, and develop a team of Customer Service and Fleet professionals (approx. 6 staff). Set and monitor individual and team performance targets to ensure exceptional service delivery. Drive continuous improvement across customer service systems and processes. Collaborate with Sales, Operations, Marketing, Engineering, and Finance teams to support company objectives. Oversee the delivery of large fleet contracts, acting as the main post-sale contact. Build and maintain strong customer relationships to support ongoing business growth. Manage escalations and support in resolving customer issues effectively and efficiently. About You Proven experience in customer service management within a B2B environment is essential. Strong leadership and team development skills. Excellent communication and problem-solving abilities. Strategic thinker with strong organisational and multitasking capabilities. A proactive, positive, and customer-focused mindset. Confident decision-maker with a track record of improving processes and achieving results. What’s on Offer Competitive salary between £35,000 - £45,000 (DOE) Discretionary annual bonus Hybrid working (3 days office / 2 days home) Supportive and collaborative company culture Opportunity to make a genuine impact in a well-established, growing organisation