At Dellner Polymer Solutions, we pride ourselves on being the“Customers’ First Choice”. We are looking for a UK CustomerService Manager to take the lead in managing our end-to-endcustomer order process – ensuring every quote, enquiry, order andcustomer is handled with accuracy, efficiency and care. But that’sjust one part of our story….
Description
We are a fast-paced OEM manufacturer, processing thousandsof transactions and managing a vast portfolio of product lines everyyear. Our UK operations is made up of two previously independentcompanies and we are expanding beyond the UK and Europeanmarkets.
We are implementing a new ERP system (D365) and arefocused on significantly improving our OTIF performance andrelationships with customers.We require a CSM who can confidently handle this! You’ll play apivotal role in our transformation, providing leadership,stabilisation and setting us up for growth.
Day-to-day, you’ll lead with precision and pace, maintaining clear,consistent, and positive customer communications—remainingcalm and solutions- focused during change and unexpectedchallenges. You’ll own order book management and accuracy,quote and enquiry pipeline, the customer experience on site,customer communication and escalation and support the Salesteam with order book review meetings, providing accurate data,insights and solutions. You’ll be hands-on in accurately managinghigh volumes of data using Excel and Sage (existing ERP)/D365 andproducing timely and accurate reports.
You’ll contribute strategically, driving improvements to systemsand processes, leading, coaching and developing our CustomerService team to deliver the same high performance and accuracyas yourself. You’ll shape the future of the customer servicefunction driving improvement initiatives in your team and crossfunctionally.
You’ll be a key contributor to the successful rolloutand use of D365.If you're detail-oriented, process-driven, and passionate aboutgetting things right the first time, enjoy a challenge and being animportant part of making improvements then this is theenvironment for you. To be successful in this role you’ll need tobring experience in customer facing roles within OEM, provenability to manage high volumes of data accurately, strong ERPknowledge, preferably D365, demonstrated ability to lead a teamin challenging times, a collaborative, solutions-focused andtenacious attitude.
To apply or learn more about therole, please contact us at:jobs@dellnerpolymer.com
#J-18808-Ljbffr