Overview
We are working with a leading player in the transportation and distribution world who are looking for a Senior Customer Service Manager to join their dynamic team in Huddersfield. The ideal candidate will be a strong communicator with a proven track record in management, a strong hands on approach and a strong planning process.
Role
Senior Customer Service Manager
Salary
up to £55,000 + benefits
Location
Huddersfield
About the Role
As the Senior Customer Service Manager, you will be responsible for ensuring the efficient and safe delivery of products, maintaining service standards, and managing operational teams. You\'ll be key in driving operational performance, building relationships with clients, and delivering solutions that meet both current and future needs.
Responsibilities
* Oversee and coordinate logistics operations across 3 teams
* Ensure compliance with all safety, regulatory, and quality standards
* Manage operational teams to deliver outstanding service to clients
* Drive efficiency improvements across the teams
* Collaborate with clients, suppliers, and partners to meet service expectations
* Support and mentor your leadership team
Qualifications
* Proven background in Office Management overseeing a few different teams
* Experience in Customer Service Management in a big logistics business (ideally)
* Strong operational planning process skills
* Exposure to a fast-paced KPI driven environment managing a good size headcount
* Strong communication style with a good management approach
* Ability to communicate with senior internal and external stakeholders
Benefits / Opportunities
* Competitive salary with benefits
* Opportunity to work with high-profile clients in their sector
* Based within a company that is innovating in both traditional and future
* Fast-paced, rewarding environment where your impact will be noticed
Please apply online or contact Sandeep Dhillon for a confidential conversation. (URL removed) Technical Network recruits Engineers and Managers for the automotive, aerospace, electrical / electronic technology, energy, engineering and manufacturing, with a portfolio of services including advertising search, permanent and contract recruitment services
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