Job Introduction
Logistics Planning & Customer Service Team Leader
Cement & Packed Products Business - Office Based
Are you a strategic logistics leader ready to shape a high‑impact, centralised function at the core of our operations? We’re looking for a proactive and forward‑thinking manager to build and lead our Planning & Order Taking team. This is your opportunity to drive innovation, enhance our customer experience, and deliver real improvements across our logistics network.
If you thrive in a dynamic environment, enjoy solving complex challenges, and want to make a tangible difference, we’d love to hear from you.
What You’ll Be Doing
1. Build and lead a new centralised planning and order‑taking function, setting the vision and driving best practice.
2. Define and implement logistics excellence across processes, technology, systems, and automation.
3. Optimise routing, scheduling and load planning to enhance delivery performance and reduce cost.
4. Ensure robust and compliant order‑taking processes, preventing load contamination and minimising operational risk.
5. Collaborate closely with internal teams to align transport plans with supply chain and customer requirements.
6. Embed a culture focused on delivering excellent customer service
7. Ensure a Continuous Improvement process exists to maintain excellent customer service
8. Manage performance of transport providers, including both own‑fleet and third‑party hauliers.
9. Drive key delivery metrics, including OTIF (On Time In Full).
10. Resolve service issues and implement long‑term solutions to maintain excellent customer satisfaction.
11. Lead continuous improvement initiatives to increase reliability, efficiency, and service quality.
12. Build strong relationships with hauliers, logistics partners and customers.
13. Create a seamless, positive customer experience through efficient order handling and communication.
14. Manage all communications into the Logistics Control Tower, ensuring SLA adherence.
15. Work cross‑functionally to align goals, priorities and performance expectations.
What You’ll Bring
16. A pragmatic, resilient mindset with a structured approach to problem‑solving
17. Strong working knowledge of relevant road transport legislation
18. Clear, confident communication skills
19. A passion for continuous improvement and great customer service
20. Excellent numeracy, literacy, and attention to detail
21. Experience with logistics planning tools and systems
22. Strong stakeholder management and relationship‑building abilities
23. A customer‑first mindset with a focus on adding value
24. Ability to collaborate, influence and drive positive change
25. A commitment to developing, leading and motivating a high‑performing team
Your Functional Strengths
26. Proven experience leading a centralised logistics planning or order‑taking team
27. Proven experience in managing a customer service or logistics order taking team
28. Demonstrable capability of leading large teams
29. An inquisitive approach to always wanting to drive improvements
30. Experience of continuous improvement methodologies
31. Deep understanding of logistics planning systems, routing tools, and end‑to‑end processes
Experience & Qualifications (Desirable)
32. Business degree or equivalent experience
33. Transport Certificate of Professional Competence (CPC)
34. Chartered Membership of the Chartered Institute of Logistics & Transport (CMILT)
If you’re ready to shape the future of our logistics capability and lead a function that truly makes an impact, we’d love to hear from you.
In addition to this rolewe also offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits including:
35. Bonus scheme
36. Enhanced holiday entitlement
37. Contributory pension scheme
38. Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
39. Access to our Employee Assistance helpline for free and confidential advice
40. Access to join our Employee Communities (employee networks) we currently have nine communities inc. (REACH) Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause
41. Training and development opportunities