Customer Service Manager
Location: Shoreham-by-Sea
Salary: £30, - £35, + Bonus
Hours: Full-time, Onsite
A fantastic opportunity has arisen for an experienced Customer Service Manager to join a very established business who are growing year on year! This role is perfect for someone who thrives on improving customer journeys, developing people, and ensuring operational excellence across all service touchpoints.
The Role
In this position, you'll take the lead in driving customer satisfaction, supporting revenue growth, and ensuring strong performance across your team. You'll oversee the daytoday workflow of Customer Service Executives, providing coaching and guidance to help them deliver firstclass aftercare. A key part of the role is identifying service bottlenecks, recurring challenges, and opportunities to streamline processes in collaboration with other regional leaders.
What You'll Be Doing
1. Overseeing the delivery of exceptional service across phone, email, live chat, and social platforms
2. Managing team KPIs, workload and performance targets
3. Ensuring timely responses to customer queries and service requests
4. Coaching the team and supporting ongoing training and development
5. Producing clear service reports and performance analysis
6. Taking ownership of complex or escalated customer issues
7. Working crossfunctionally to reduce errors, improve turnaround times, and enhance customer satisfaction
What We're Looking For
8. Customer service leadership role experience
9. A genuine commitment to outstanding customer care
10. Confident communicator with strong written and verbal skills
11. Excellent attention to detail and ability to remain organised
12. Motivational leadership style with a positive, proactive approach
13. Comfortable making decisions, improving processes, and driving change
14. Experience using CRM systems
Please apply with your cv now interviewing asap!
Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.
Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies -
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.