Job Description
Potensis is proud to present an excellent opportunity to join a prestigious Residential Developer who have developed an excellent reputation for delivering high quality, design led developments across London and the South East.
This has been coupled with a commitment to ensuring that all customers receive the highest possible levels of customer service when purchasing a new property.
To aid their expansion, they are looking to add an experienced Head of Customer Care to a growing region.
Responsibilities will include:
• Helping to develop an existing team which will grow in line with the expansion of the region
• Deal with any escalated issues that cannot be resolved by junior staff members
• Train and guide staff to ensure that excellent customer service is provided at all times
• With the use of specialist teams, help to diagnose issues and ensure that appropriate steps are taken to resolve them to the satisfaction of client and company
• Respond to customers enquiries in a professional manner.
• Ensure that all customers receive timely updates on the resolution of issues and all communication is logged effectively.
Excellent written and verbal communication skills are essential and candidates should have a demonstrable desire to deliver...