Does this sound like You?
* Highly skilled at discovering customers’ needs and following through with exciting solutions
* A record of working within the automotive industry in a similar position
* Enjoy working in a high-pressured environment, with a record of achieving challenging targets
* Always curious with a willingness to learn and develop and stay on top of innovative products and complex technical information
* Strong people and communication skills with the ability to quickly build rapport with our customers
* Ability to take initiative and ownership of issues; with a can-do attitude
* Ability to work independently as well as part of a team, offering help and support to others
Duties
* Listen and talk to customers, to uncover their needs and build trust and rapport
* Be curious to learn and become ‘fluent’ in Toyota’s products and services in order to use knowledge appropriately in your sales conversations
* Match customer to product and maximise opportunities through features and add-ons to suit
* Guide customers, advise them and adapt to their approach and buying strategy whilst demonstrating the most suitable options
* Encourage customers to experience the product through test drive
* Ensure customer issues are resolved along the customer journey
* Maximise opportunities for sales leads via multiple channels, following up calls, responding to enquiries, walk-in customers and online queries
* Results-focused, strive for outstanding performance and a focus on solutions
* Willingly learn and show an openness to change, new processes and new ideas in order to credibly respond to customers and qualify their expectations
* Collaborate with colleagues across the business, providing a seamless service and ensuring opportunities for sales by relevant departments are followed up by appropriate experts e.g. Fleet sales
* Represent the Toyota brand and values, proudly serving as an ambassador for its network.
Personal Skills
* Strong communication skills – easily builds up relationships internally and with customers, pleasant and demonstrates humility
* Strong interest in automotive and agility to learn about new products
* Results-focused
* Strong people skills - approachable, a good listener and empathetic to customer needs
* Extremely organised with great attention to detail
* Customer and service-oriented, in a busy high-pressure environment
* Analytical and quick thinking
* A team player
Experience and Qualifications
* Full UK Driving Licence
* Sales experience (not necessarily automotive) and the ability to work to pre-set targets.
* Experience of selling and discussing insurance related GP products under FCA authorisation is also advantageous.
* Good communication skills
* Well-organised
* Eligibility to work in the UK
Benefits
* Company vehicle
* 30 days annual leave (including bank holidays), plus 1 day reward for full year attendance and increasing on tenure
* Discounts on car purchases / repairs / parts
* Car Leasing Scheme (after qualifying period)
* Ongoing training, both in-house and with the manufacturer
* Eyecare Vouchers
* Loyalty & Long Service Awards
* Workplace Pension Scheme
* Opportunity for career progression
Brand
Toyota