Customer Service Manager – Huddersfield based - on-site £40,000 - £45,000 per year Excellent company benefits Client Details An industry-leading manufacturing business providing products to customers across the UK and internationally. This is a relatively new role focused on the creation and development of a new Customer Service function. The role of Customer Service Manager: Provide clear leadership and guidance to the internal Customer Service function Responsibility for Order Management, ensuring the accurate and timely input of customer orders Provide UK & International customers with information on product availability, lead times, and pricing Proactively update customers with any potential changes to their orders Provide support to field sales and account managers around administration, customer support, and onboarding new customers Work closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring any changes or delays are managed accordingly Review, improve and implement standard operating procedures across the department with a focus on efficiency and customer satisfaction Ensure CRM systems are best utilized to capture customer data Take ownership of any escalated customer issues The ideal Customer Service Manager: Strong people management experience in a similar role or environment Ability to build strong working relationships internally and externally Experience implementing new processes and procedures Strong attention to detail Job Offer This is an exciting role for a well-established and developing manufacturing business based in Huddersfield. The role offers a salary of £40,000 - £45,000 per year, depending on experience, along with excellent company benefits. The role will be based full on-site in Huddersfield.