Job overview
Can you lead, innovate, articulate and energise via knowledge, skills and your personality? An opportunity has arisen to join the Urgent & Integrated Division to support the division’s governance and quality processes to ensure that every patient receive the best experience of care that we can provide.
As a key member of our division and Trust wide Quality Groups leading the division to maintain and develop a system of clinical governance management as part of an integrated organisational governance framework and promote a patient-centred, learning and safety culture across all services provided by the Division. The Governance & Quality Manager will ensure high-quality, safe patient care by leading risk management, audit, and compliance processes
The post-holder will provide specialist advice to support the Divisional Managers to meet quality standards, risk, and incident management standards appropriate to their speciality. The post holder will support with incident management and investigation in line with the Patient Safety Incident Response Framework in line with organisational plans.
The successful candidate will have a working knowledge of the NHS and the language of health care. You will need to be able to work independently, work to deadlines, be comfortable conversing with a range of health care professionals, presenting and compiling reports.
Main duties of the job
The post holder will lead the Division in all aspects of risk management as part of the Division’s implementation of Clinical Governance and quality to ensure the Division meets its obligations in relation to Trust local and national standards (e.g., relevant standards appertaining to Care Quality Commission Standards, the NHSE Patient Safety Incident Response Framework - PSIRF etc.).
The post holder will be delegated a high level of responsibility to manage their own work, and they will be expected to use their own initiative, taking key decisions within broadly defined parameters.
The post holder has responsibility for leading, maintaining and developing processes and systems within the Division to ensure delivery of high-quality care. This includes embedding robust governance arrangements in line with the Corporate Governance Framework which ensures standardisation and consistency across policies, templates, reporting and escalation processes.
Working for our organisation
At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.
Our Mission is to work in partnership to provide high quality, compassionate services and to nurture an environment where people can be at their best. Our vision is healthier lives, empowered citizens, thriving communities.
We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.
We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application materials. While this is not discouraged, we kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process. We value honesty and appreciate applications that are genuine and representative of the individual behind them.
UKVI Sponsorship: This role is eligible for sponsorship under the Skilled Worker route, as defined by UK Visas and Immigration (UKVI). We welcome applications from individuals who require sponsorship to work in the UK. Sponsorship will be offered subject to meeting UKVI eligibility criteria.
Detailed job description and main responsibilities
Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.
Person specification
Education, Qualifications and Training
Essential criteria
* Educated to masters level or equivalent relevant experience
* Training relating to quality improvement and quality assurance methodologies for example QSIR, QI lite.
Knowledge and Experience
Essential criteria
* Expert knowledge and experience in using Risk Management systems and processes for managing and reporting, e.g. Incidents, investigations, complaints, claims and risk register modules
* Significant & recent experience of working at a similar level within a healthcare setting, in a hands on operational role
* Experience and evidence of presenting to senior members of a clinical and management team
* Previous negotiating experience essential
* Recent experience of working with the Trust’s PAS system, DATIX and BI is essential
Desirable criteria
* Significant and considerable administration experience including complex report writing
* Significant experience of working with Microsoft Excel and Word
Skills and Abilities
Essential criteria
* The ability to communicate effectively with all members of a multi-disciplinary team
* Ability to work on your own initiative and make informed decisions
* Ability to work independently and provide high-level presentation material for performance/quality related projects
* A high level of accuracy and attention to detail coupled with the ability to work to deadlines
* Excellent organisation skills and the ability to plan ahead
Desirable criteria
* Experience in a customer service setting either within or outside the NHS or other healthcare environment.
* Understanding of governance and risk issues in an NHS setting.
* Fast and accurate keyboard skills and the ability to use e-mail
* An understanding of the need for patient & staff confidentiality
Our Mission
Outstanding care for people in ways which matter to them.
Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.
Our Values
Integrity, Respect, Teamwork, Excellence
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups.
PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION
Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills and experience required.
The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. We reserve the right to close any vacancies without notice.
Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly.
Unfortunately we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you not have been shortlisted on this occasion.
You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback.