Overview
Serco Limited
HR AdministratorHybrid – 2 days per week in our Solihull office
Full Time, Permanent
Salary – up to £22,870 dependent on experience
What you’ll do
As a member of our HR Shared Services team, you will provide first-tier administrative support via telephone, email, and webchat, ensuring timely and accurate responses to all queries. This is a key frontline role where you will support employees, managers, and third parties with a wide range of HR queries and processes across the employee lifecycle.
* Providing advice and guidance on HR administrative queries covering the full employee lifecycle.
* Responding to and supporting GDPR requests from receipt to collation, ensuring legal compliance and deadlines are met.
* Supporting Absence Management queries, including escalations and technical navigation.
* Producing Employment and Financial references for current and former employees.
* Managing core admin duties including post handling, updating internal HR collateral, and supporting engagement activities.
* Assisting with Middle East HR Administration and acting as a point of contact during peak times.
* Accurately capturing all interactions in our CRM system, ensuring records are up to date and stored correctly.
What you’ll need to do the role
* Customer-focused, with a friendly, professional, and proactive approach.
* A strong communicator with excellent written and verbal skills.
* Able to work under pressure, manage high volumes of queries, and meet tight deadlines.
* Confident using MS Office and operating within digital systems and CRM platforms.
* GCSEs (or equivalent) in Maths and English, Grades A–C.
* Proven experience in a Customer Service or HR environment.
* Strong telephone etiquette and the ability to communicate clearly and empathetically.
* Experience working to KPIs and SLAs in a fast-paced setting.
* Understanding of data protection and records management (GDPR).
* Excellent attention to detail, organisation, and time management.
What we offer
* 25 days annual leave plus bank holidays.
* Annual leave purchase scheme.
* Up to 6% contributory pension scheme
* Free onsite parking.
* Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
* A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
* A safe and supportive culture.
* A company passionate about diversity and inclusion.
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