Catering Manager - Worcester We're looking for an experienced Catering Manager to lead the delivery of food and beverage services across our racecourse venue, ensuring operational excellence and outstanding customer service at every event. This is a hands-on leadership role where you'll be supported by a dedicated team while playing a key part in the successful planning, delivery, and commercial performance of race days and events. About us Arena Racing Company does so much more than lead the UK's largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and distribution are at the heart of what we do, making it an exciting and diverse place to work! Our success is a team effort which is why we offer great opportunities for growth, development and career progression. After all, it's our employees that enable us to offer first class service and create an electric atmosphere, all within an industry we love. Work Perks of being a Catering Manager Annual passes to attend any of our 21 venues Discounted food & ARC days out Cycle to work scheme Holiday allowance increasing with length of service up to 28 days Company life assurance scheme Discretionary group annual bonus schemes to reward your hard work Support with study through our study assistance schemes And so much more About the role As Catering Manager, you will take responsibility for the day-to-day catering operation across the racecourse, leading from the front and setting the standard for service, safety, and consistency. You will: Lead the setup, delivery, and close-down of race days, functions, and events Liaise closely with on-site Business Coordinator and delivery teams to ensure seamless communication and event execution Promote a strong safety-first culture, ensuring full compliance with food hygiene, HACCP, and health & safety standards Ensure all hospitality and retail bars are fully stocked, organised, and ready for service Deliver exceptional customer service, ensuring all guest expectations are met and exceeded Commercial & Operational Management You will play a key role in driving performance by: Maximising sales through effective selling techniques, promotions, and team product knowledge Managing GP, controlling costs, and minimising waste Completing accurate stock management and regular stocktakes across food, beverage, disposables, and chemicals Managing labour schedules within budget and adjusting in line with sales demand Ensuring accurate input and maintenance of all cost, sales, and stock records Team Leadership & Development People are at the heart of great hospitality. In this role, you will: Recruit, train, engage, and retain a high-performing catering team Ensure team members are professional, friendly, and customer-focused at all times Work with staffing teams to ensure the right skills are in place for each event Communicate customer requirements clearly across departments to support effective planning Act on customer feedback and satisfaction surveys to drive continuous improvement About You Have management or supervisory experience in hospitality or retail catering Be knowledgeable in licensing, food hygiene, and health & safety Be highly organised, customer-focused, and detail-oriented Have the ability to drive high operational standards and exceed customer expectations Be confident using IT systems, including Microsoft Office, EPOS, and stock management systems Be positive, approachable, and a strong team player Hold a Personal Licence (desirable but not essential) If you're passionate about hospitality and ready to take the lead in delivering exceptional catering experiences, we'd love to hear from you. At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions. We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.