Planning & Customer Services ManagerLocation: Finsbury Park Sector: Maintenance / Property Services Our client, a well-established organisation within the maintenance sector, is seeking an experienced Planning & Customer Services Manager to join their team based in Finsbury Park. This is a key leadership role, responsible for driving service excellence, team performance, and customer satisfaction. Key Responsibilities Develop and maintain excellent customer relationships, ensuring a consistently high standard of service Manage customer complaints effectively, identifying patterns and trends, and leading service improvements Lead and manage a team of planners and administrators to maximise productivity, efficiency, and effectiveness Ensure the team adheres to all company policies, procedures, and compliance requirements Support the Contract Lead in delivering a quality, customer-focused, profitable, and safe service Monitor performance metrics and implement improvements where required Skills & Experience Required Proven experience managing a scheduling and/or administrative team within the maintenance or property services sector Strong people management skills with the ability to motivate, develop, and lead a team Advanced Microsoft Excel skills and confidence working with data and reports Excellent communication skills, both written and verbal A customer-focused mindset with a commitment to delivering high-qua...