Customer Service Manager Bradford Days (Monday - Friday) £40,000 - £42,000 We are looking for a motivated Customer Service Manager to join a market leading food manufacturer in Bradford. Reporting directly to the Commercial Director you will be leading the day-to-day operation in the customer service department. With progressive training and development this company is always looking to enhance its employees and their skill sets, whilst additionally being supported by a welcoming team. The position will appeal to a strong manager looking for their next challenging role within in a secure and stable company. Role Description Lead and manage the customer service team, ensuring high standards of service delivery and team performance. Oversee the full customer service cycle, from order receipt and processing to delivery follow-up and issue resolution. Ensure accurate entry and processing of customer orders (email, phone, EDI), and monitor fulfilment in collaboration with production and logistics. Build and maintain strong relationships with key customers, acting as an escalation point for any service-related issues. Implement and monitor service KPIs, continuously improving response times, accuracy, and customer satisfaction. Collaborate with Sales, Operations, and Production to ensure customer needs are understood and met. Manage and update customer pricing, specifications, and order templates in internal systems. Lead training and development for the customer service team, promoting best practices and continuous improvement. Handle complaints and enquiries promptly and professionally, with appropriate root cause analysis and corrective action where required. Provide regular reports on service metrics, customer feedback, and team performance to senior management. Skills and Qualifications Proven experience in a customer service management or supervisory role. Strong leadership and team management skills, with experience coaching and developing staff. Excellent communication and interpersonal skills - confident dealing with customers, internal stakeholders, and third-party partners. Highly organised with the ability to manage multiple tasks and priorities under pressure. Strong IT skills including Microsoft Office Suite; experience with ERP or order management systems (e.g. Sage, Navision, SAP) is an advantage. A problem-solving mindset with a focus on customer satisfaction and continuous improvement. In return for your commitment my client offers a stable and secure career for a technically motivated engineer. If you feel this is of interest, please send your CV directly to Thomas Barkes at or call for a confidential discussion on 01455 292639.